General Services | Lower Level | Upper Level Ticketing Concourse | Airside Rotunda

General Services

Disability Services The terminal is handicap accessible. For people using wheelchairs, there are specially designed ramps, curbs, doors and elevators located at key locations. Elevators featuring Braille floor designations and raised control buttons assist the visually impaired. Also, seeing-eye dogs are permitted in the terminal buildings and on aircraft. Airline ticketing and baggage claim are also accessible. Airlines offer special escort/transport services, upon request, with wheelchair assistance provided from the curb to the security checkpoint, where two eight-passenger chauffeured electric carts and a 310-foot moving sidewalk transport passengers to and from the gates with ease.

There are hearing-aid compatible and volume-control phones in the terminal along with a Tele Typewriter (TTY) phone located at the entrance of Concourse B. Additionally a Public Access Videophone (PAV phone) is available in the lower level near baggage claim. The PAV phone offers Video Relay Service (VRS), video point-to-point, TTY or a traditional phone call option. All phones are wheelchair accessible. Several phones are equipped with data ports.

There are special garage parking areas charged at lower surface-parking rates for vehicles with handicap parking tags or license plates.

Emergency Services: Airport police, firefighters and emergency medical technicians are on duty around the clock. Dial Ext. 257 on the beige terminal courtesy phones (or Ext. 250 in an emergency).

Internet Access: Wireless Internet is provided by Boingo Wireless. Connect to “Boingo” from your wireless connection options window for login instructions.

Lost-and-Found: The airport police department operates the lost-and-found for items left in common-use areas, such as restrooms, hallways and the baggage claim area. The department is located on the ticketing concourse across from the Southwest ticket counter. The phone number is (502) 380-8264.

Items that are left at the security checkpoints are turned over to the Transportation Security Administration's lost-and-found. The phone number is (502) 413-0900.

Several airport concessions operate their own lost-and-found. If an item is left in a restaurant, passengers should contact HMS Host at (502) 363-2526; if in a gift shop; contact Paradies at (502) 368-7720.

Passengers should contact their airline directly for information about personal belongings left on an aircraft.

Merchandise and food at stores in Louisville International are offered at prices comparable to off-airport locations that operate under the same trade name or operate comparable businesses in Louisville.

While the hours of operation may vary from store to store, the hours of operation are posted.

Preferred Traveler: A TSA approved Registered Traveler (RT) program called Preferred Traveler is now available in Louisville.

Customers who enroll in the Preferred Traveler program are provided an enhanced security checkpoint experience and other member benefits. Members pay an annual fee and are pre-screened. After the application process is complete, members receive a smart card that allows use of expedited lanes through security checkpoints at more than 20 other participating airports nationwide. For more information or to enroll visit www.fly-vip.com

Lower Level

Rental Cars, Baggage Claim, and Hotel/Motel Reservation Center

Located on the lower level.

Information Booth

The information booth is located in the lower level baggage claim area. It is staffed daily by our volunteer Airport Ambassadors to provide airport and tourist information and assistance. Dial Ext. 277 on the beige courtesy phones in the terminal or (502) 367-INFO or (502) 368-6524 from phones outside the terminal to call the booth. The booth is staffed from 8 a.m. to 8 p.m. on Monday through Wednesday; 8 a.m. to midnight on Thursday and Friday; noon to 8 p.m. on Saturday; and noon to midnight on Sunday. On holidays, the booth is open from noon until 8 p.m.

Upper Level Ticketing Concourse

Fifth Third Bank, located on the upper level of the terminal, offers full-service banking including deposit and loan services, commercial banking services, foreign currency exchange, Visa, Mastercard and Discover services. There are also two ATM's located within the terminal. For additional information call (502) 366-2616.

Restaurants, Shops and Services

The Food Court in the lobby offers visitors a one-stop opportunity to purchase menu items from Burger King®, Pizza Hut®, and KFC® as well as a selection of fresh sandwiches and salads. Starbucks® features a wide selection of gourmet coffee beverages, specialty items and pastries.

The Last Stop, a convenience store, is located in the baggage claim area on the lower level.

Bluegrass News carries more than 130 magazine titles, health and beauty aids, and convenience items including cigarettes, candy, gum, readers/sunglasses and luggage items.

Heritage Booksellers, a full-service bookstore, offers bestselling book titles in hardback, as well as trade, business, children's and regional covers. A wide range of greeting cards are also available. When a customer purchases a book at full price, Heritage's "Read and Return" program allows it to be returned for a 50% refund with the receipt if the book is in good condition. Customers must return the book within 6 months to any shop listed in the bookmark.

Woodford Reserve Bar & Grill offers a full-service food and bar menu in a comfortable and relaxing environment. The restaurant is open daily for breakfast, lunch and dinner. While visiting Bourbon country, you may want to sip our refreshing Woodford Reserve® bourbon, a product of The Woodford Reserve Distillery in Versailles, Kentucky, just an hour from the airport. If you have time, we recommend a tour. Visit www.woodfordreserve.com or call (859) 879-1812 for more information about this historic landmark.

Louisville Marketplace, features gifts, jewelry handcrafted in Louisville and Kentucky, and gourmet foods produced in the region. In addition, Louisville Marketplace offers a wide range of locally-themed apparel and souvenirs along with equine artwork from world-renowned photographer, Doug Prather.

PGA Tour Shop is an exclusive PGA Tour and golf merchandise store offering Tour apparel, golf apparel, leather goods, and golf accessories and clubs.

Young's Shoe Service is located just before the checkpoint.

Airside Rotunda

Restaurants, Shops and Services

Starbucks® features a wide selection of gourmet coffee beverages, specialty items, sandwiches, salads and pastries. Relax and enjoy our views of the airfield.

Explore Kentucky, a Kentucky-themed store features products made in—or representative of—the state. In addition, a plasma-screen TV highlights scenes from across the Commonwealth.

Brighton Collectibles, a nationally known women’s boutique, sells handbags, small leather goods, watches, perfume, jewelry and accessories.

Bluegrass News carries more than 130 magazine titles, health and beauty aids, and convenience items including cigarettes, candy, gum, readers/sunglasses and luggage items.

Altitude: A Travelers' Club® offers a first-class travel experience with many of the same amenities offered in airline membership clubs at major airports. Services include complimentary light snacks as well as a more extensive menu of food and beverages for purchase; small group meeting spaces; computer work stations with high-speed DSL Internet access; full-service business center including fax, copy machine, mail processing and telephone access. Altitude's phone number is (502) 361-5665.
Learn more >>

Young's Shoe Service is located by Starbuck's in the rotunda at the entrance to Concourse A.

Airside Concourses

Quiznos sandwich shop and the Waterfront Bar and Grill are located across from gate B9. Both sit-down restaurants are open for breakfast, lunch and dinner.

Home Team Sports Bar is located across from gate A8 and offers full bar services and sandwiches, salads, pizza, chicken wings and more. Breakfast is also served.

CNBC News, across from gate B17, is a full-service newsstand offering magazines, books, candy and convenience items. In addition, CNBC is available on any one of four plasma-screen TVs.