Hours of Operation | General Services | Lower Level | Upper Level  | Airside Rotunda

Hours of Operation

Passenger terminal: Pre-security opens daily by 4 a.m.

TSA's security checkpoint: 4:30 a.m. to 10 p.m. (Sunday through Friday) and 4:30 a.m. to 8 p.m. (Saturday)

Airline ticket counters: Usually, an airline ticket counter opens 1 ½ hours before its first departing flight and closes after the last departing flight. (Passengers should call their airline to confirm its ticket counter and baggage-claim office hours.)

Stores and restaurants: Hours coordinated with the scheduled times for arriving and departing flights. Certain locations open as early as 4 a.m. and close as late as midnight.

Rental car counters: Hours coordinated with the scheduled times for arriving and departing flights. Certain locations open as early as 4:30 a.m. and close as late as 1 a.m.

General Services

Charging Stations Comfortable seats are stationed in Concourses A and B with AC outlets or USB ports to recharge laptops and other electronic devices. 

Disability Services The terminal is handicap accessible. For people using wheelchairs, there are specially designed ramps, curbs, doors and elevators located at key locations. Elevators featuring Braille floor designations and raised control buttons assist the visually impaired. Also, service animals (see terminal map for service-animal relief areas) are permitted in the terminal buildings and on aircraft. Airline ticketing and baggage claim are also accessible. Airlines offer special escort/transport services, upon request, with wheelchair assistance provided from the curb to the security checkpoint, where two eight-passenger chauffeured electric carts and a 310-foot moving sidewalk transport passengers to and from the gates with ease.

There are hearing-aid compatible and volume-control phones in the terminal along with a Tele Typewriter (TTY) phone located at the entrance of Concourse B. Additionally a Public Access Videophone (PAV phone) is available in the lower level near baggage claim. The PAV phone offers Video Relay Service (VRS), video point-to-point, TTY or a traditional phone call option. All phones are wheelchair accessible. Several phones are equipped with data ports.

Handicap parking is available in the Under-4-Hour and Over-4-Hour parking garage. Handicap parking is offered at the least expensive parking rates—regardless of location. However, a handicap hang tag or license plate must be displayed on your vehicle to qualify for the least expensive rate. (parking map)

Emergency Services Airport police, firefighters and emergency medical technicians are on duty around the clock. Dial Ext. 257 on the beige terminal courtesy phones (or Ext. 250 in an emergency).

Internet Access Wireless Internet is provided by Boingo Wireless. Connect to “Boingo” from your wireless connection options window for login instructions.

Lost-and-Found The airport police department operates the lost-and-found for items left in common-use areas, such as restrooms, hallways and the baggage claim area. The department is located on the ticketing concourse across from the Southwest ticket counter. The phone number is (502) 380-8264.

Items that are left at the security checkpoints are turned over to the Transportation Security Administration's lost-and-found. The phone number is (502) 413-0900.

Several airport concessions operate their own lost-and-found. If an item is left in a restaurant, passengers should contact HMS Host at (502) 363-2526.  If an item is left in a gift shop, contact Paradies at (502) 368-7720.

Passengers should either contact their airline or rental car provider directly for information about personal belongings left on an aircraft or in a rental car.

Merchandise and Food at stores in Louisville International are offered at prices comparable to off-airport locations that operate under the same trade name or operate comparable businesses in Louisville. Hours of operation vary from store to store, but each store posts its hours. 

Landside (pre-security checkpoint)

Lower Level

Baggage Claim, Baggage Offices, Hotel Reservation Center and Rental Cars

 Information Booth

The information booth is located in the lower level baggage claim area. It is staffed daily by our volunteer Airport Ambassadors to provide airport and tourist information and assistance. Dial Ext. 277 on the beige courtesy phones in the terminal or (502) 367-INFO or (502) 368-6524 from phones outside the terminal to call the booth. The booth is staffed on Monday from 8 a.m. to midnight; on Tuesday and Wednesday from 8 a.m. to 8 p.m.; on Thursday and Friday from 8 a.m. to midnight; on Saturday from noon to 8 p.m.; and on Sunday from noon to midnight. On holidays, the booth is open from noon until 8 p.m.

The Last Stop is closed. Coming soon in this location will be Louisville's own Heine Brothers to Go featuring coffee, other drinks, souvenir mugs, periodicals, newspapers and snacks.   

Landside Rotunda

Upper Level

Restaurants, Shops and Services

Currently, news-and-gift kiosks offer select gifts, books and other merchandise where Bluegrass News, Heritage Booksellers and Louisville Marketplace stores were located. (Please note that the Heritage Booksellers Read & Return Program is still available.) Coming soon to these locations - Churchill Downs offering gifts and merchandise from this American sporting icon; Louisville Slugger highlighting branded apparel, gifts, souvenirs and personalized bats; and New York Times Books & News featuring a wide selection of books and periodicals.

24-Hour Flower Center A 24/7 automated flower center is available landside just before the security checkpoint next to Young's Shoe Service.  Floral arrangements are stocked weekly and range in price from $10-20.  Customers can use a credit or debit card, or cash, to purchase the arrangements. 

Fifth Third Bank, located on the upper level of the terminal, offers full-service banking including deposit and loan services, commercial banking services, foreign currency exchange, Visa, Mastercard and Discover services. There are also two ATM's located within the terminal. For additional information call (502) 366-2616.

PGA Tour Shop is an exclusive PGA Tour and golf merchandise store offering Tour apparel, golf apparel, leather goods, and golf accessories and clubs.

The Food Court in the lobby offers visitors a one-stop opportunity to purchase menu items from Burger King®, Pizza Hut®, and KFC® as well as a selection of fresh sandwiches and salads. Starbucks® features a wide selection of gourmet coffee beverages, specialty items and pastries.

Woodford Reserve Bar & Grill offers a full-service food and bar menu in a comfortable and relaxing environment. The restaurant is open daily for breakfast, lunch and dinner. While visiting Bourbon country, you may want to sip our refreshing Woodford Reserve® bourbon, a product of The Woodford Reserve Distillery in Versailles, Kentucky (just an hour from the airport). If you have time, we recommend a tour. Visit www.woodfordreserve.com or call (859) 879-1812 for more information about this historic landmark.

Young's Shoe Service is located just before the checkpoint.
 

 Airside Rotunda (post-security checkpoint)

Restaurants, Shops and Services

Altitude: A Travelers' Club® offers a first-class travel experience with many of the same amenities offered in airline membership clubs at major airports. Services include complimentary light snacks as well as a more extensive menu of food and beverages for purchase; small group meeting spaces; computer work stations with high-speed DSL Internet access; full-service business center including fax, copy machine, mail processing and telephone access. Altitude's phone number is (502) 361-5665.
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Bluegrass News, soon to become Finish Line News, will remain open during its renovation. The store carries more than 130 magazine titles, health and beauty aids, and convenience items including cigarettes, candy, gum, readers/sunglasses and luggage items.

Brighton Collectibles, a nationally known women’s boutique, sells handbags, small leather goods, watches, perfume, jewelry and accessories.

Explore Kentucky, soon to become Experience Kentucky, will remain open during its renovation. The Kentucky-themed store features products made in (or representative of) the state. In addition, a plasma screen TV highlights scenes from across the Commonwealth.

Starbucks® features a wide selection of gourmet coffee beverages, specialty items, sandwiches, salads and pastries. Customers can relax and enjoy a view of the airfield.

Young's Shoe Service is located by Starbuck's in the rotunda at the entrance to Concourse A.
 

Airside Concourses 

Restaurants, Shops and Services

Concourse A

CNBC News Express, located next to Home Team Sports Bar, will close briefly for renovation and reopen as a full-service newsstand offering magazines, books, candy and convenience items.

Home Team Sports Bar is located across from gate A8 and offers full bar services and sandwiches, salads, pizza, chicken wings and more. Breakfast is also served.

Concourse B

CNBC News, across from gate B17, is a full-service newsstand offering magazines, books, candy and convenience items. In addition, CNBC is available on any one of four plasma screen TVs.

Quiznos sandwich shop is located across the gate from B9. Breakfast, lunch and dinner is served.

Waterfront Bar and Grill, also located across from gate B9, is a sit-down restaurant that serves breakfast, lunch and dinner.