Frequently Asked Questions

Q: What items are allowed in checked baggage? What items are allowed in carry-on bags?
A: Visit www.tsa.gov/public for the most up-to-date information about permitted and prohibited items.

Q: What type of documents and identification do I need to bring to the airport?
A: You must have a boarding pass and a government-issued, photo I.D. before you proceed to the checkpoint.

Q: What do I do if I need help with my luggage?
A: Some airlines offer skycap check-in curbside on the departure (upper) level roadway during peak travel periods and skycap assistance in bag claim. In addition, luggage carts are available for rent in the garage, lower-level curb areas and in the terminal. However, please remember that the Transportation Security Administration (TSA) requires curbside vehicles to be attended at all times for security reasons. Failure to do so may result in fines and towing.

Q: How early should I arrive prior to my flight?
A: Travelers should arrive 1 to 1½ hours before their departure to check bags, clear security and board at least 20 minutes before the departure time. Many airlines now board and close the aircraft at least ten minutes or more before departure time, so it is important to arrive early.

Q: Is it still possible to drop off and pick up someone in front of the terminal?
A: Yes, vehicles are permitted to pull up curbside, but ONLY for ACTIVE loading and unloading. Due to TSA security regulations, vehicles left unattended at the curb will be ticketed and/or towed.

Q: Can I meet someone at the gate?
A: Only passengers with tickets to travel on that day are permitted past the TSA security checkpoint to the gate areas. Those wishing to meet someone in the terminal building may wait in the areas just before the checkpoint or meet in the baggage claim areas.

Q: May I escort someone to the gate?
A: The airlines continue to provide gate passes for those escorting the disabled or elderly and children traveling alone. Please contact your airline to request gate passes.

Q: Does the airport have a lost-and-found?
A: Yes. The airport police department operates the lost-and-found for items left in common-use areas, such as restrooms, hallways and the baggage claim area. The department is located on the ticketing concourse directly beside the American Airlines ticket counter. The phone number is (502) 380-8264.

Items that are left at the security checkpoints are turned over to the TSA lost and found. Call (502) 413-0906.

Several airport concessions operate their own lost and found. If an item is left in a restaurant, passengers should contact HMS Host at (502) 363-2526. If an item is left in a gift shop, contact Paradies at (502) 368-7720.

Passengers should contact their airline or rental car provider directly for information on personal belongings that are left on an aircraft or in a rental car.

Q: What kind of identification is required for minors with and without parents or guardians?
A: Generally, airlines require minors to have a birth certificate as proof of identity. However, the rules vary from airline to airline. Please call your airline’s customer service number for the most current procedures.