Passenger Services

Hours of Operation | General Services | Lower Level | Upper Level  | Airside Rotunda

Hours of Operation

Passenger terminal: Pre-security opens daily by 4 a.m.

TSA’s security checkpoint: 4:30 a.m. to 9 p.m. daily.

Arrive Early

  • Just as highways are busier during rush hours, TSA’s security checkpoint is busier during peak departure times. At Louisville International Airport, those peak periods are daily from 6 a.m. to 8 a.m. and 3 p.m. to 6 p.m.
  • Because of the sheer number of passengers departing within these periods, we encourage passengers that have flights departing during these times to arrive at the airport 1 ½ hours prior to departure.
  • Boarding passes may be printed from your home computer up to 24 hours prior to departure or obtained at the airline ticket counter, self-service electronic check-in or curbside check-in.

Airline ticket counters: Usually, an airline ticket counter opens 1 ½ hours before its first departing flight and closes after the last departing flight. (Passengers should call their airline to confirm its ticket counter and baggage-claim office hours.)

Stores and restaurants: Hours are coordinated with the scheduled times for arriving and departing flights. Certain locations open as early as 4 a.m. and close as late as midnight.

Rental car counters: Hours are coordinated with the scheduled times for arriving and departing flights. Certain locations open as early as 4:30 a.m. and close as late as 1 a.m.

 

Terminal Map

General Services

Charging Stations Comfortable seats are stationed in Concourses A and B with AC outlets or USB ports to recharge laptops and other electronic devices.

Disability Services The terminal is handicap accessible. For people using wheelchairs, there are specially designed ramps, curbs, doors and elevators located at key locations. Elevators featuring Braille floor designations and raised control buttons assist the visually impaired. Also, service animals (see terminal map for service-animal relief areas) are permitted in the terminal buildings and on aircraft. Airline ticketing and baggage claim are also accessible. Airlines offer special escort/transport services, upon request, with wheelchair assistance provided from the curb to the security checkpoint, where two eight-passenger chauffeured electric carts and a 310-foot moving sidewalk transport passengers to and from the gates.

There are hearing-aid compatible and volume-control phones in the terminal along with a Tele Typewriter (TTY) (502-380-8297) phone located at the entrance of Concourse B. A Public Access Videophone (PAV phone) also is available in the lower level near baggage claim. The PAV phone offers Video Relay Service (VRS), video point-to-point, TTY or a traditional phone call option. All phones are wheelchair accessible. Several phones are equipped with data ports.

Handicap parking is available in the Under-4-Hour and Over-4-Hour parking garage. Handicap parking is offered at the least expensive parking rates—regardless of location. However, a handicap hang tag or license plate must be displayed on your vehicle to qualify for the least expensive rate. Please click here for a map of parking areas.

LRAA Title VI Complaint Process

Emergency Contingency Plan The Louisville Regional Airport Authority (LRAA) has prepared an Emergency Contingency Plan pursuant to §42301 of the FAA Modernization and Reform Act of 2012. Click here to view the plan.

Emergency Services Airport police, firefighters and emergency medical technicians are on duty around the clock. Dial Ext. 257 on the beige terminal courtesy phones (or Ext. 250 in an emergency).

Internet Access Wireless Internet is provided by Boingo Wireless. Connect to “Boingo” from your wireless connection options window for login instructions.

Interactive Terminal MapPlease click here for a complete map of the terminal, including ticketing, baggage claim and concourses.

Language Interpretation: An Airport Ambassador in the Information Booth can provide free interpretation services to airport guests via a three-way phone call to a translation center.  The center’s personnel can interpret up to 170 languages.  The Information Booth is located on the lower (bag claim) level of the passenger terminal.

Lost-and-Found The airport police department operates the lost-and-found for items left in common-use areas, such as restrooms, hallways and the baggage claim area. The department is located on the ticketing concourse directly beside the American Airlines/Frontier Airlines ticket counter. The phone number is (502) 380-8264.

Items that are left at the security checkpoints are turned over to the Transportation Security Administration’s lost-and-found. The phone number is (502) 413-0900.

Several airport concessions operate their own lost-and-found. If an item is left in a restaurant, passengers should contact HMS Host at (502) 363-2526.  If an item is left in a gift shop, contact Paradies at (502) 368-7720.

Passengers should either contact their airline or rental car provider directly for information about personal belongings left on an aircraft or in a rental car.

Merchandise and Food at stores in Louisville International are offered at prices comparable to off-airport locations that operate under the same trade name or operate comparable businesses in Louisville. Hours of operation vary from store to store, but each store posts its hours.

Terminal Map

Landside (pre-security checkpoint)

Lower Level

Baggage Claim, Baggage Offices, Hotel Reservation Center and Rental Cars (Please click here for an interactive terminal map)

Information Booth

The Information  Booth is located in the lower level baggage claim area. It is staffed daily by our volunteer Airport Ambassadors to provide airport and tourist information and assistance. Dial Ext. 277 on the beige courtesy phones in the terminal or (502) 367-INFO or (502) 368-6524 from phones outside the terminal to call the booth.

The booth is staffed on:

  • Monday: 8 a.m. to midnight
  • Tuesday and Wednesday: 8 a.m. to 8 p.m.
  • Thursday and Friday: 8 a.m. to midnight
  • Saturday: noon to 8 p.m.
  • Sunday: noon to midnight
  • Holidays: noon to 8 p.m.

 

Heine Brothers to Go features locally produced coffee, other drinks, souvenir mugs, periodicals, newspapers and snacks.

Terminal Map

Landside Rotunda

Upper Level

Restaurants, Shops and Services (Please click here for an interactive terminal map)

24-Hour Flower Center A 24/7 automated flower center is available landside just before the security checkpoint next to Young’s Shoe Service.  Floral arrangements are stocked weekly and range in price from $10-$20.  Customers can use a credit or debit card, or cash to purchase the arrangements. 

Churchill Downs offers equestrian-related gifts and apparel, local-themed merchandise and other convenience items.

Fifth Third Bank offers full-service banking including deposit and loan services, commercial banking services, foreign currency exchange, Visa, Mastercard and Discover services. There are also two ATM’s located within the terminal. For additional information call (502) 366-2616.

Louisville Slugger offers branded apparel, gifts, souvenirs, personalized bats and other merchandise from the locally owned sporting icon.

New York Times Book & News features a wide selection of books, periodicals and other convenience items.

PGA Tour Shop is an exclusive PGA Tour and golf merchandise store offering Tour apparel, golf apparel, leather goods, accessories and golf clubs.

The Food Court in the lobby offers visitors a one-stop opportunity to purchase menu items from Burger King® and KFC Express® as well as a selection of fresh sandwiches and salads. Starbucks® features a wide selection of gourmet coffee beverages, specialty items and pastries.

Woodford Reserve Bar & Grill offers a full-service food and bar menu in a comfortable and relaxing environment. The restaurant is open daily for breakfast, lunch and dinner.

Young’s Shoe Service is located just before the checkpoint.

Terminal Map

Airside Rotunda (post-security checkpoint)

Restaurants, Shops and Services (Please click here for an interactive terminal map)

Altitude: A Travelers’ Club® offers a first-class travel experience with many of the same amenities offered in airline membership clubs at major airports. Services include complimentary light snacks as well as a more extensive menu of food and beverages for purchase; small group meeting spaces; computer work stations with high-speed DSL Internet access; full-service business center including fax, copy machine, mail processing and telephone access. Altitude’s phone number is (502) 361-5665.

Click here to learn more about the Altitude: A Travelers’ Club®.

Finish Line News carries more than 130 different magazines along with convenience items and other travel-related merchandise.

Brighton Collectibles, a nationally known women’s boutique, sells handbags, small leather goods, watches, perfume, jewelry and accessories.

Experience Kentucky is a Kentucky-themed store that features products made in the state. In addition, a plasma screen TV highlights scenes from across the Commonwealth.

Starbucks® features a wide selection of gourmet coffee beverages, specialty items, sandwiches, salads and pastries where customers can relax and enjoy a view of the airfield.

Young’s Shoe Service is located by Starbuck’s in the rotunda at the entrance to Concourse A.

Terminal Map

 

Airside Concourses 

Restaurants, Shops and Services (Please click here for an interactive terminal map)

Concourse A

CNBC News Express, located next to Chili’s Too, is a full-service newsstand offering magazines, books, candy and convenience items.

Chili’s Too, located across from gate A8, is a sit-down restaurant that offers a full menu and bar service.

La Tapenade, located across from gate A10 has convenient grab n’ go snack options.

 

Concourse B

CNBC News, across from gate B17, is a full-service news store offering magazines, books, candy and convenience items. In addition, CNBC is available on any one of four plasma screen TVs.

Quiznos sandwich shop is located across from gate B9. Breakfast, lunch and dinner are served.

Stars of Louisville Sports Pub, also located across from gate B9, is a sit-down restaurant that offers menu items from Pizza Hut® and WingStreet® and bar service.

Terminal Map