Accessibility

GOODMAPS

GoodMaps offers innovative AI-driven indoor navigation that enables everyone the freedom and autonomy to discover and interact with the world around them. GoodMaps can help everyone – including people who are blind or have low-vision – navigate safely and efficiently from the parking garage all the way to your gate. The app brings all the information users would get from an outdoor GPS app to the indoors.

Founded in 2019 in Louisville, the GoodMaps app uses visual-based positioning (VPS) to determine where you are in a venue. Then, you can choose a place you want to travel to in the building, and the app will give you turn-by-turn directions for how to get there using your phone’s camera as your guide.

GoodMaps has been designed with specific accessibility features that benefit multiple user communities:

• Audio and Haptic Support: Audio guidance, detailed verbal descriptions, and haptic feedback support navigation for users who prefer or require non-visual information. These features also help in noisy environments for all users.
• Visual Navigation: Visual routing instructions and on-screen directions ensure full access to navigation information. This supports users in quiet spaces where audio might be disruptive.
• Accessible Routing: Accessible routing options identify step-free paths and accessible amenities. These routes also assist users with luggage, carts, or other wheeled items.
• Structured Navigation: Structured, predictable routing reduces uncertainty and sensory overload during navigation. This benefits users who prefer consistent, organized information presentation.

For a demonstration of the how the app works click here.

If you believe GoodMaps might support your navigation needs, we encourage you to download the app and experience the tutorial, which can be completed from any location.

The GoodMaps app is free to download on both iOS and Android platforms. Click below for links to versions of the app:

IOS

Android

SUNFLOWER PROGRAM

The Sunflower Program is an internationally recognized initiative that helps identify individuals with hidden disabilities. By wearing a sunflower lanyard travelers can discreetly signal to airport staff and others that they may need additional assistance, extra time or greater understanding during their journey.

Hidden disabilities may include but are not limited to:

• Autism spectrum disorders
• Hearing or visual impairments
• Dementia
• Anxiety or mental health conditions
• Chronic pain or mobility issues
• Speech or language disorders

Participation in the Sunflower Program at SDF is simple:

1. Request a Lanyard: Travelers can pick up a free sunflower lanyard at the Airport Operations & Badging Office located in the main terminal or pickup any courtesy phone with a sunflower logo next to it.
2. Wear It Proudly: The lanyard is a subtle yet effective way to let our staff know you may require assistance or patience.
3. Enjoy a Supportive Journey: Our team is trained to recognize the sunflower symbol and respond with understanding and care.
4. We ask travelers to contact us ahead of their travel plans at (502) 380-8200 so we can best accommodate their needs. Contact your airline for wheelchair assistance.

Traveling can be stressful, especially for individuals with hidden disabilities or their companions. By participating in the Sunflower Program, SDF aims to create a more inclusive and welcoming environment, ensuring all passengers feel supported and valued.

For more information, contact our Airport Operations team at (502) 380-8200 or visit the Airport Operations & Badging Office on your next trip through SDF.

TSA CARES

TSA provides assistance to travelers with disabilities, medical conditions and other special circumstances requiring special assistance during the security screening process.

To request assistance during security screening for flights departing within 72 hours, please call TSA Cares at (855) 787-2227.

TSA Cares assistance is only available for assistance through the screening checkpoint. Passengers requiring in-flight assistance or wheelchair service from curbside to aircraft at SDF are advised to contact your airline prior to arriving.

For more information about the program click here.

To register for the program click here.

SERVICE ANIMALS

Service animals are permitted in the terminal. For specific information about traveling with a service animal and pets, contact your airline directly prior to flying.

There are two Pet Relief Areas in the terminal:

• Landside (pre-security checkpoint): Outside the baggage claim doors and across the lower level roadway near the covered walkway.
• Airside (post-security checkpoint): In the stairwell next to the elevator in the rotunda.

WHEELCHAIR SERVICES

SDF prioritizes accessible travel for all. To ensure a smooth and efficient experience, wheelchair assistance is readily available upon arrival. Passengers can request a wheelchair at their airline’s ticket counter

Additionally, the Information Booth is also happy to assist passengers in securing wheelchair services.

ESCORTING A PERSON WITH SPECIAL NEEDS

Passengers who need help going through security checkpoints can get gate passes for their companions by contacting their airlines. We recommend requesting these passes when booking your flight, particularly if traveling with minors.

Click here for Airline contact information.

FAMILY RESTROOMS

For the convenience of travelers, family restrooms are available both landside and airside at the airport.

• Pre-Security: Two family restrooms are located before the security checkpoint — one on the Ticketing level and the other in Baggage Claim. On Ticketing, the restroom is located down the hall immediately past Book & Bourbon Southern Kitchen. On Baggage Claim, the restroom is located next to the Men’s restroom, near the center escalators.
• Post Security: An additional family restroom is located on Concourse A, next to the Mother’s Room near Gate A3.

MOTHER’S ROOM

The are two Mother’s Rooms located in the terminal – one pre- and one post security.

• Pre-Security: On Baggage Claim level, next to the Women’s Restroom, near the center escalators. This space consists of one suite.
• Post Security: On Concourse A, near Gate A3. This s[ace consists of a large common area with three individual suites.

In each individually secured suite, users can find dimming lights, a comfortable glider chair, changing station and plenty of electrical outlets with USB ports.

LANGUAGE SERVICES

To assist travelers who may need help in a language other than English, the airport provides foreign language interpretation services.

• Interpretation Information Booth: Located in the Lower Level Baggage Claim area, the Information Booth offers support to connect travelers with the interpretation services they need.
• Additional Assistance: Airport staff are also available throughout the terminal to help direct passengers to interpretation resources.