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Virtual Information Booth Now Open

May 7, 2020

Part of the airport’s preventative measures to keep travelers safe

The Louisville Muhammad Ali International Airport (SDF) is pleased to announce the opening of its Virtual Information Booth in the Jerry E. Abramson Terminal. The Virtual Information Booth offers travelers and airport guests an option to connect with a volunteer Airport Ambassador by live video feed to assist them with flight information, ground transportation or a variety of other questions.

“We remain committed to providing excellent customer service at SDF to be the best airport,” said Dan Mann, Executive Director of the Louisville Regional Airport Authority. “Even with the recent downturn in passenger traffic due to the COVID-19 pandemic, we feel this is a valuable resource that is very much still needed. We’re glad to resume this service, even if a little different than before, for SDF travelers.”

The Virtual Information Booth is staffed by volunteers from the Airport Ambassador Program that are knowledgeable of the airport’s operations and the region’s many attractions, dining options and other tourism information. These individuals are volunteering on-site, but not in the public terminal to minimize in-person interaction while also providing an essential service to travelers and airport guests as part of the state’s Healthy at Work initiative. The booth is currently open on Mondays, Thursdays and Fridays from 10 a.m. to 4 p.m. The hours of operation are expected to expand as passenger traffic increases.

“Due to COVID-19, we have not been able to have our volunteers in the Information Booth since early March,” said Darrell Watson, Vice President of Strategy and Innovation for the Airport Authority. “As the state begins reopening and more people resume flying, we knew this was a service that was needed. We wanted to find an out-of-the-box, innovative solution to reopen the Information Booth, welcome back our volunteers and help the region’s travelers. This fills a void for those who are flying right now, but also lets our volunteers remain safely engaged with the airport community.”

The Virtual Information Booth is one of many preventative measures by the Airport Authority to ensure that Louisville’s airport is ready for travelers when they are ready to resume flying.

Since mid-February, the airport has enhanced its cleaning and sanitizations efforts based on CDC guidelines throughout the terminal. This includes additional cleaning of high-touch areas such as handrails, elevator buttons, restrooms and the gate waiting areas. Additional preventative measures include:

  • Installing more than 90 plexiglass shields at all customer service counters for airlines, restaurants, retail shops and rental cars.
  • Quadrupled the number of automated hand sanitizer stations throughout the terminal.
  • Replacing more than 100 manual soap dispensers in restroom facilities with automated, touchless units.
  • 95% of all hand towel dispensers in restrooms were previously automated, and the remaining units are being replaced to ensure all are now automated.
  • Replacing temporary social distancing markers on the floor in queuing areas with more permanent graphics.
  • Adding “Healthy Travel Tips” signage in key areas of the terminal that will be installed by mid-May.

In addition, all Airport Authority employees have been provided washable cloth face masks to wear while at work along with their own personal thermometer to monitor their temperature. Employees and any visitors who wish to enter Airport Authority offices are required to complete a daily COVID-19 Symptom Free Form prior to entering.

“We continue to work with the airlines and other business partners to make sure we are ready when our customers resume flying,” said Mann. “It’s important for our community and the region’s travelers to know we’re taking the appropriate, proactive steps to ensure our employees and customers are safe working and traveling at SDF.”

The Louisville Muhammad Ali International Airport celebrated its best year ever with more than 4.2 million passengers in 2019. The airport offers service from six airlines and draws travelers from across the region including Kentucky and Southern Indiana.